Everything you
want to know

It's our three-layer process applied to every piece before it ships:

• Layer 1 — Surgical stainless steel base: Corrosion-resistant, hypoallergenic, built to last.
• Layer 2 — 18k gold: A rich, even finish applied directly onto the steel.
• Layer 3 — PVD seal: Applied through Physical Vapor Deposition — locks everything in and shields against sweat, water, and daily wear.

The same PVD process is used in precision surgical instruments and high-end watch manufacturing. It's not a marketing claim — it's a production process.

Because those brands use electroplating and call it something different. "Waterproof," "anti-tarnish," "18k gold filled" — these are marketing terms layered over the same basic technique. Electroplating adds a layer. PVD bonding changes the surface. One wears off. One doesn't.

Because we don't sell a logo. We sell the process.

Designer jewelry pricing is driven by brand positioning, retail markups, flagship stores, and advertising budgets — not by materials or coating quality. The PVD process costs the same whether the final piece is sold for $50 or $5,000.

We're DTC. No middleman, no retail margin, no logo premium. You pay for the coating, the steel, and the craftsmanship. That's it.

Yes. 100%. The PVD coating is water-resistant and the surgical steel base doesn't rust or corrode. Most of our customers wear their pieces 24/7 — shower, gym, beach, sleep.

After extended salt water or chlorine exposure, a quick rinse with fresh water keeps it looking its best.

No. We use nickel-free surgical stainless steel — the same grade used in medical implants. Skin reactions from jewelry are almost always caused by nickel in the base metal, or the base metal being exposed when plating wears off. Neither happens here.

We have customers with documented nickel sensitivities who report zero irritation after months of continuous wear.

Minimal maintenance is the point. Wipe with a soft cloth if needed. Rinse with fresh water after the ocean or pool. That's it.

Avoid prolonged exposure to harsh chemicals like bleach or strong cleaning agents — these can affect any metal surface. Everything else in daily life is fine.

Yes to both. Sweat doesn't affect the PVD coating, and sleeping in jewelry is fine. Most of our customers never take theirs off — that's the intention behind every piece we make.

Add any two pieces from the collection to your cart. Pay for the more expensive one. The cheaper one drops to $0 at checkout — no code needed, no tricks.

• $65 bracelet + $45 ring = Pay $65, get both
• $60 necklace + $35 earrings = Pay $60, get both

The deal applies sitewide, across all collections. Both pieces are covered by the lifetime warranty.

The offer runs until current stock sells out. We don't restock at this price — once it's gone, it won't return at these terms. The countdown on the collection page shows the active window.

No — the BOGO deal cannot be combined with other discount codes. It's already the highest-value offer we run. One discount per order.

Yes. The BOGO deal applies to all pieces in the collection, including those already marked on sale. The free piece is always the cheaper of the two in your cart.

If your piece ever tarnishes, fades, or turns green — we replace it. Free. No expiry, no forms, no fine print.

• Tarnishing or color change
• Green marks or skin discoloration
• Broken clasps or loose stones from manufacturing defects

Not covered: loss, theft, or damage from extreme chemicals like bleach. We've already replaced 200+ pieces under this warranty — which also tells you how rarely it needs to be used.

Email support@valerie-mason.com with your order number and a photo of the issue. We'll confirm within 24 hours and arrange a replacement. No need to return the original piece in most cases.

Yes. The warranty is tied to the piece, not the buyer. If you purchased it as a gift, the recipient can make a claim — just have the original order number handy.

Sizing information is listed on each product page. Most of our bracelets are adjustable (16+5cm) and fit the majority of wrist sizes. Rings are listed by standard US sizing.

If you're unsure, email us before ordering — we'll advise based on your measurements.

Contact us within 30 days and we'll arrange an exchange for the correct size. No restocking fees. For adjustable pieces, we can advise on how to resize them before you return anything.

Standard shipping 5–7 business days ($4.95) · Free on orders above $60. Orders are processed within 24–48 hours. You'll receive a tracking link by email as soon as your order ships.

Yes. We ship worldwide. International delivery times and costs vary by destination — exact rates are shown at checkout before you confirm your order.

Please note that import duties or taxes may apply depending on your country. These are the responsibility of the recipient.

First, check your tracking link — it's in your shipping confirmation email. If your tracking shows no movement for more than 5 business days, email us at support@valerie-mason.com with your order number. We'll investigate and resolve it within 48 hours.

30-day money-back guarantee, no questions asked. Contact us, ship it back, and get your refund within 5 business days. No restocking fees.

• Email support@valerie-mason.com with your order number and reason for return
• We'll send you a return confirmation within 24 hours
• Ship the item back in its original packaging
• Refund processed within 5 business days of us receiving it

Items must be in original, unworn condition to qualify for a full refund.

Yes. Email us and let us know which piece you'd like instead. We'll process the exchange once we receive the original. If there's a price difference, we'll adjust accordingly.

We accept all major credit and debit cards — Visa, Mastercard, and Amex. All transactions are SSL-encrypted and processed securely.

Yes. Our checkout is powered by Shopify Payments — the same infrastructure used by millions of online stores worldwide. All card data is encrypted and we never store your payment details.

You'll receive a tracking link by email as soon as your order ships — usually within 24–48 hours of placing it. Click the link to follow your package in real time.

Can't find the email? Check your spam folder or email us at support@valerie-mason.com with your order number.

We process orders quickly — email support@valerie-mason.com as soon as possible. If your order hasn't shipped yet, we can make changes or cancel it. Once it's shipped, you'll need to use our returns process.

Email us at support@valerie-mason.com with a photo of what you received and your order number. We'll send the correct item at no cost and arrange collection of the wrong one — no hassle on your end.

Yes. Orders above $75 automatically include complimentary gift packaging — a branded jewelry pouch inside a gift-ready box, no price tags or receipts visible inside.

For orders under $75, gift wrapping is available as an optional add-on at checkout. Want a personal message included? Leave a note at checkout.

Yes. Enter the recipient's address as the shipping address at checkout. No invoice or price information is included inside the package.

No problem. The recipient can email support@valerie-mason.com with the order number (the purchaser can forward this). We'll arrange an exchange for a different size, style, or color within 30 days of the original purchase date.

Email us at support@valerie-mason.com. We reply within 24 hours, Monday through Friday. For urgent issues, mention "URGENT" in your subject line and we'll prioritize your message.

No — we're fully online. This is part of how we keep prices fair: no retail overheads, no middlemen. Everything goes directly from us to you.

Yes — our Creator Cash Collabs program is open to content creators and affiliates. Visit the Creator Cash Collabs page or email support@valerie-mason.com with your platform and following size to apply.