Shipping policy

SHIPPING POLICY
Valerie Mason
Last updated: April 2025

At Valerie Mason, we aim to get your order to you as quickly and smoothly as possible. This policy outlines everything you need to know about how we process, ship, and deliver your purchase.

We currently ship to the United States only.

ORDER PROCESSING

All orders are processed within 1–2 business days (Monday through Friday, excluding public holidays). Orders placed on weekends or public holidays will begin processing on the next available business day.

Once your order has been processed and handed to the carrier, you will receive a shipping confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to become active.

SHIPPING CARRIERS

All orders are shipped via FedEx or USPS, depending on your location and order details. Both carriers provide reliable tracking from dispatch to delivery.

DELIVERY ESTIMATES

Handling time: 1–2 business days (Monday – Friday, order cut-off 11:00 PM CST).

Transit time: 8–12 business days (Monday – Friday) from the date of dispatch.

Estimated total delivery time: 9–14 business days from the date of order placement.

All timeframes are estimates and are not guaranteed. Occasional delays may occur due to carrier capacity, weather events, or peak seasonal periods such as holidays. Valerie Mason is not liable for delays caused by circumstances outside our control, including carrier delays or force majeure events.

SHIPPING COSTS

We offer free shipping on all orders of $60.00 or more (USD).

For orders under $60.00, a flat shipping rate of $4.95 applies. Shipping costs are calculated and displayed at checkout before you complete your purchase.

Any applicable taxes or duties are the sole responsibility of the customer and are not included in the displayed price unless explicitly stated.

TRACKING YOUR ORDER

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on the FedEx or USPS website. If you experience any issues with tracking, please contact us at support@valerie-mason.com and we will assist you.

SHIPPING ADDRESS ACCURACY

Please carefully verify your shipping address before completing your purchase. Valerie Mason is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

Once an order has been dispatched and is marked "In Transit," we are unable to modify or redirect the delivery address. Any address corrections must be requested before the order has shipped by contacting support@valerie-mason.com immediately.

UNDELIVERABLE & RETURNED PACKAGES

If a package is returned to us due to an incorrect, incomplete, or unclaimed address, or due to refusal of delivery by the recipient, the following options are available:

- Reshipment: We can reship your order to a corrected address. A reshipment fee will apply to cover the cost of re-sending the package.
- Refund: You may request a refund of the product value only. Original shipping costs are non-refundable. If your order qualified for free shipping, the actual shipping cost incurred by Valerie Mason will be deducted from your refund.

Valerie Mason is not responsible for additional costs or losses resulting from undeliverable packages due to customer error.

LOST OR STOLEN PACKAGES

If your tracking information shows your order as delivered but you have not received it, please take the following steps:

1. Check around your delivery location, with neighbors, or with your building's front desk or mailroom.
2. Contact FedEx or USPS directly to file a missing package inquiry.
3. Obtain a proof of loss document (e.g., a claim receipt, investigation report, or written confirmation from the carrier).
4. Contact us at support@valerie-mason.com within 7 days of the marked delivery date, including your order number and proof of loss documentation.

We will work with you and the carrier to investigate and determine the appropriate resolution, which may include a replacement, store credit, or refund. Claims submitted without supporting documentation may not be eligible for a resolution.

Please note: once a package has been confirmed as delivered by the carrier to the address provided at checkout, Valerie Mason cannot be held responsible for theft or loss after delivery.

DAMAGED PACKAGES

If your order arrives visibly damaged, please:

1. Document the damage immediately with clear photos or an unboxing video.
2. Contact us at support@valerie-mason.com within 7 days of delivery, including your order number and visual documentation.

Without photo or video evidence of the damage, we may be unable to process your claim. Upon verification, we will arrange a replacement, store credit, or refund as appropriate.

DISPUTE RESOLUTION

If you experience any issue with your shipment, we ask that you contact us directly at support@valerie-mason.com before initiating any chargeback or payment dispute with your bank or card provider. We respond to all inquiries within 2 business days and are committed to resolving issues promptly and fairly.

We reserve the right to provide full order, tracking, and communication records to our payment provider as evidence in any dispute or chargeback process.

RETURNS

We offer a 30-day return window from the date of delivery. For full details on our return and refund process, please refer to our Refund & Return Policy.

CONTACT

Trade Name: Valerie Mason
Contact Email: support@valerie-mason.com
Phone Number: +1 (818) 2782 155
Legal Name: DVDL Commerce Limited
Business Registration Number: 77865421
Company Address: Office 3906, 39th Floor, 99 Queen's Road Central, Central, Hong Kong

© 2026 Valerie Mason. All rights reserved.