Contact information

CONTACT US
Valerie Mason

Welcome to Valerie Mason — your destination for timeless, enduring luxury jewelry. Whether you have a question about a product, need help with your order, or simply want to get in touch, our team is here for you.

We pride ourselves on responsive, personal customer service. Every inquiry is handled with care, and we aim to get back to you as quickly as possible.

HOW TO REACH US

Email: support@valerie-mason.com
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (CST)

We aim to respond to all inquiries within 1–2 business days. Emails received outside of business hours or on public holidays will be handled on the next available business day.

For the fastest resolution, please include your order number and a brief description of your question or concern when reaching out.

WHAT WE CAN HELP WITH

- Order status and tracking
- Returns, exchanges, and refunds
- Damaged, missing, or incorrect items
- Product questions and recommendations
- General inquiries

BEFORE YOU REACH OUT

You may find a quick answer in our policies:

- Shipping Policy — delivery times, carriers, and tracking information
- Refund & Return Policy — how to start a return or request a refund
- FAQ — answers to our most common questions

Our company information is posted below:

Trade Name: Valerie Mason
Contact Email: support@valerie-mason.com
Phone Number: +1 (818) 2782 155
Legal Name: DVDL Commerce Limited
Business Registration Number: 77865421
Company Address: Office 3906, 39th Floor, 99 Queen's Road Central, Central, Hong Kong

© 2026 Valerie Mason. All rights reserved.